Terms & Conditions

Effective Date: August 26, 2026
Website: kajalofficial.com
Business Name: kajalofficial.com
Category: Jewelry & Watches
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Business Address: Mangalore, Purba Medinipur, West Bengal – 721434
GSTIN: 19ANSPG7774J1Z3

1. Introduction

Welcome to kajalofficial.com. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, browsing products, creating an account, placing an order, or using any service provided by us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, you should not use the website or purchase products from us.

Throughout these Terms & Conditions, the words “we,” “us,” “our,” and “kajalofficial.com” refer to the business operating this website. The words “you,” “your,” and “customer” refer to any person accessing or using our website or purchasing our products.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective when published on this page. Your continued use of the website after changes are posted means that you accept the revised terms.

2. Eligibility to Use the Website

By using kajalofficial.com, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

If you are under the legal age applicable in your location, you should use this website only under the supervision or with the involvement of a parent or legal guardian.

You agree to provide accurate and complete information whenever information is requested during account registration, checkout, payment, or order placement.

We reserve the right to refuse service, cancel accounts, or restrict transactions where we reasonably believe that the information provided is inaccurate, fraudulent, misleading, or incomplete.

3. Products and Product Information

kajalofficial.com offers jewelry, watches, and related accessories. We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on the website are accurate.

However, minor differences may occur because of:

  • Screen and device settings

  • Lighting conditions during product photography

  • Manufacturing variations

  • Differences in materials, finishes, colors, or dimensions

  • Updates to product specifications

Product images are intended to provide a general representation of the product. The actual product may have slight visual differences from the image displayed online.

We reserve the right to modify product descriptions, specifications, availability, or pricing without prior notice.

4. Product Availability

All products displayed on kajalofficial.com are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or order confirmation.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, revised delivery arrangement, or refund, as applicable.

We reserve the right to limit the quantity of products purchased by an individual customer or household when necessary.

5. Pricing and Taxes

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that prices are displayed correctly. However, if an obvious pricing or technical error occurs, we reserve the right to correct the error.

If an order has been placed based on an incorrect price caused by a technical or administrative error, we may contact the customer before processing the order.

Applicable taxes, shipping charges, or other fees, where relevant, may be displayed during checkout.

6. Order Placement and Acceptance

When you place an order through kajalofficial.com, you are making a request to purchase the selected products.

After submitting your order, you may receive an order confirmation through the contact details provided by you. An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to cancel or decline an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect product or pricing information

  • Payment-related issues

  • Suspicious or fraudulent activity

  • Incorrect shipping information

  • Duplicate or unusually large orders

  • Technical errors

  • Violation of these Terms & Conditions

If we cancel an order after payment has been received, the eligible amount will be refunded through the applicable payment method or process.

7. Customer Information

Customers are responsible for providing correct information required to process and deliver an order.

This may include your name, mobile number, email address, billing address, shipping address, and other necessary information.

You must ensure that your delivery address and contact details are accurate before completing an order.

We are not responsible for delays, failed deliveries, additional shipping costs, or returned shipments caused by incorrect or incomplete information supplied by the customer.

8. Payment Terms

Customers may pay for orders using the payment methods made available on the website at the time of checkout.

You agree that the payment information supplied by you is accurate and that you are authorized to use the selected payment method.

We may use third-party payment service providers to securely process online payments. Such payment services may be subject to their own terms and policies.

We do not knowingly request or store sensitive payment credentials such as complete card passwords, PINs, or banking authentication codes.

9. Cash on Delivery

Where Cash on Delivery (COD) is offered, the availability of COD may depend on the delivery location, product, order value, courier availability, and other operational factors.

Customers selecting COD agree to remain available to receive the shipment and pay the applicable amount at the time of delivery.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

10. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed on the website or communicated to the customer.

Delivery timelines are estimates and may vary because of:

  • Courier delays

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Regional restrictions

  • Incorrect address information

  • High order volumes

  • Unforeseen operational circumstances

Once an order has been handed over to the shipping partner, delivery is also dependent on the courier's service.

Customers should ensure that someone is available to receive the shipment where required.

11. Inspection at Delivery

Customers are encouraged to inspect the package and product promptly after delivery.

If the package appears seriously damaged, opened, or tampered with, the customer should document the condition and contact us as soon as reasonably possible.

For damaged, incorrect, defective, or missing-item claims, we may request photographs, videos, packaging details, order information, or other evidence to investigate the issue.

12. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our applicable Return & Refund Policy published on the website.

Customers should review that policy before placing an order.

Eligibility for a return or replacement may depend on factors such as product condition, order information, reporting period, packaging, and the specific product category.

Products returned without authorization, after the applicable return period, or in an unacceptable condition may not qualify for a refund or replacement.

Where a refund is approved, processing time may vary depending on the payment method and financial institution.

13. Jewelry and Watch Care

Jewelry and watches should be handled carefully and maintained according to their material and construction.

Customers should protect products from excessive moisture, chemicals, perfumes, cosmetics, rough handling, impact, and inappropriate storage where applicable.

Normal wear and tear, scratches, accidental damage, misuse, improper care, discoloration caused by environmental exposure, or damage resulting from unauthorized modifications may not qualify as manufacturing defects.

Any care instructions supplied with a product should be followed.

14. Intellectual Property

All website content, including but not limited to logos, brand names, product images, photographs, graphics, text, layouts, icons, designs, videos, and other materials, is owned by or licensed to kajalofficial.com unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit website content without prior written permission.

Unauthorized use of our intellectual property may violate applicable intellectual property laws.

15. Prohibited Activities

You agree not to use kajalofficial.com for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to the website

  • Interfere with website security or operation

  • Use automated systems to collect website information without permission

  • Submit false or misleading information

  • Use another person's identity or payment information

  • Attempt fraudulent transactions

  • Introduce malicious software or harmful code

  • Copy or misuse website content

  • Resell products without authorization where prohibited

  • Use the website in violation of applicable laws

We may restrict or terminate access where we reasonably believe these terms have been violated.

16. User Reviews and Content

If the website allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that the submitted material must be lawful, truthful, relevant, and respectful.

You must not submit content that is defamatory, abusive, threatening, misleading, obscene, discriminatory, fraudulent, or infringing upon another person's rights.

By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, service, and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these terms or is otherwise inappropriate.

17. Website Availability

We aim to keep kajalofficial.com available and functional; however, continuous availability cannot be guaranteed.

The website may occasionally become unavailable because of maintenance, upgrades, technical problems, hosting issues, security incidents, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, discontinue, or restrict any portion of the website or its services when necessary.

18. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics services, technology providers, or other service partners.

Third-party services may operate under their own terms and privacy policies.

The website may also contain links to third-party websites. We are not responsible for the content, availability, security, policies, or practices of external websites that we do not operate.

19. Limitation of Liability

To the maximum extent permitted by applicable law, kajalofficial.com shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or purchase of products.

We are not responsible for losses caused by events outside our reasonable control, including courier disruptions, internet failures, natural events, government restrictions, technical failures, or third-party service interruptions.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded under applicable law.

20. Indemnification

You agree to indemnify and hold harmless kajalofficial.com, its owners, representatives, service providers, and associated parties from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, misuse of products, or infringement of another person's rights.

21. Privacy

Your use of kajalofficial.com may involve the collection and processing of information required to provide our services.

Our handling of customer information is governed by our Privacy Policy, which should be reviewed alongside these Terms & Conditions.

By using the website, you acknowledge that information may be processed as reasonably necessary to provide services, process orders, arrange delivery, provide customer support, prevent fraud, and comply with applicable legal requirements.

22. Fraud Prevention

We take reasonable measures to identify and prevent suspicious or fraudulent transactions.

If an order appears suspicious, we may request additional verification or cancel the transaction where appropriate.

We may restrict accounts or transactions associated with suspected fraudulent activity, misuse, repeated chargebacks, false claims, or abuse of promotional offers.

23. Promotional Offers

From time to time, kajalofficial.com may offer discounts, promotional codes, special offers, or limited-time campaigns.

Promotions may have separate eligibility requirements, validity periods, product exclusions, usage limits, or other conditions.

Unless explicitly stated otherwise, promotional offers cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to modify or withdraw a promotional offer where permitted by law.

24. Force Majeure

We shall not be liable for failure or delay in performing our obligations when such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, storms, fires, epidemics, government actions, transportation disruptions, strikes, internet outages, technical failures, war, civil disturbances, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimize the impact of such circumstances on customers.

25. Termination or Restriction of Access

We reserve the right to suspend, restrict, or terminate access to our website or services if a user violates these Terms & Conditions, engages in fraudulent activity, misuses the website, or creates a risk to our business, customers, systems, or service providers.

Termination does not affect rights or obligations that arose before termination.

26. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising from or relating to the use of kajalofficial.com, purchases made through the website, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having lawful jurisdiction over the business and dispute.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology, legal requirements, or operational practices.

The updated version will be published on this page with a revised effective date where appropriate.

Customers are encouraged to review this page periodically.

28. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions will continue to remain effective.

29. Entire Agreement

These Terms & Conditions, together with applicable policies published on kajalofficial.com, constitute the general terms governing your use of our website and services.

Any specific product warranty, return condition, promotional term, or service condition may apply in addition to these Terms & Conditions where expressly stated.

30. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, returns, payments, or other website-related matters, please contact us:

Website: kajalofficial.com
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Business Address: Mangalore, Purba Medinipur, West Bengal – 721434
GSTIN: 19ANSPG7774J1Z3

By accessing kajalofficial.com or purchasing products through our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.