Terms of service
Effective Date: August 26, 2026
Website: kajalofficial.com
Business Name: Kajal Official
Category: Jewelry & Watch
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Address: Mangalore, Purba Medinipur, West Bengal – 721434
GST No.: 19ANSPG7774J1Z3
1. Introduction
Welcome to Kajal Official (“we,” “us,” “our,” or “Kajal Official”). These Terms of Service govern your access to and use of kajalofficial.com, including browsing our website, purchasing jewelry and watches, creating an account, communicating with us, and using any other services provided through the website.
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. If you do not agree with any part of these Terms, please discontinue using our website.
These Terms apply to all visitors, customers, users, and other individuals who access or use our website.
2. Eligibility
You must be legally capable of entering into a binding agreement under applicable Indian law to use this website and purchase products from us.
If you are under the applicable legal age, you should use the website only with the involvement and supervision of a parent or legal guardian. By placing an order, you confirm that the information provided by you is accurate and that you are authorized to use the selected payment method.
3. Website Use
You agree to use kajalofficial.com only for lawful purposes. You must not use the website in any manner that could damage, disable, overburden, or impair the website or interfere with another person's use of our services.
You must not attempt to:
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Gain unauthorized access to our website, server, database, or systems.
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Introduce viruses, malware, or other harmful material.
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Use automated systems to scrape or copy website content without permission.
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Submit false, misleading, fraudulent, or incomplete information.
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Use another person's account or payment information without authorization.
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Engage in activities intended to manipulate prices, orders, reviews, or promotions.
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Use our website for any unlawful or fraudulent activity.
We reserve the right to restrict or terminate access to users who violate these Terms.
4. Product Information
Kajal Official makes reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, and other information displayed on the website are accurate and up to date.
However, slight differences may occur between product images displayed online and the actual product because of photography, lighting, screen settings, manufacturing variations, or other factors.
For jewelry and watches, dimensions, colors, finishes, stones, patterns, and other visual characteristics may vary slightly from the images shown online.
We reserve the right to correct errors, update product information, modify specifications, or discontinue products without prior notice.
5. Product Availability
All products displayed on our website are subject to availability. Adding an item to your cart does not necessarily guarantee that the product will remain available until the order is completed.
If a product becomes unavailable after you place an order, we may contact you regarding the situation and provide an appropriate solution, which may include cancellation and refund where applicable.
We reserve the right to limit quantities purchased by a customer or household where reasonably necessary.
6. Pricing and Taxes
Prices displayed on kajalofficial.com are provided in Indian Rupees (INR), unless otherwise stated.
We make reasonable efforts to maintain accurate pricing information. However, errors may occasionally occur due to technical, typographical, or system-related reasons.
If an order is placed at an incorrect price due to an obvious error, we reserve the right to cancel the order and inform the customer. If payment has already been received, the applicable amount will be refunded through an appropriate payment method.
Applicable taxes, including GST, may be included in or added to the displayed price depending on the product and applicable requirements.
7. Orders
When you place an order on our website, you are making a request to purchase the selected products according to these Terms.
After placing an order, you may receive an order confirmation through the contact information provided by you. An order confirmation does not necessarily mean that the order has been finally accepted in every circumstance.
We reserve the right to refuse, cancel, or limit an order for reasons including product availability, pricing errors, suspicious activity, incorrect customer information, payment issues, delivery limitations, or suspected fraudulent transactions.
If we cancel an order for which payment has already been received, we will process the applicable refund.
8. Customer Information
You are responsible for providing accurate and complete information when placing an order.
This may include:
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Full name
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Delivery address
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Mobile number
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Email address
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Billing information
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Payment-related information where required
Customers should carefully verify their information before completing an order. Kajal Official will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.
If you notice an error after placing an order, contact us as soon as possible at kajalofficial1963@gmail.com or 9732821106.
9. Payment
Customers may use the payment methods made available on the website at the time of purchase.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payments may be processed through third-party payment service providers. We do not knowingly store sensitive payment credentials such as complete card numbers or payment passwords on our website unless specifically required and lawfully handled through appropriate systems.
If a payment fails, is reversed, disputed, or appears unauthorized, we may delay, cancel, or investigate the associated order.
10. Cash on Delivery
Where Cash on Delivery (“COD”) is available, eligibility may depend on the customer's location, product, order value, serviceability, and other operational factors.
For COD orders, customers agree to provide accurate contact and delivery information and remain available to receive the shipment.
Repeated refusal to accept confirmed COD orders, providing false information, or intentionally placing fraudulent orders may result in cancellation of future COD orders or restriction of COD availability.
11. Shipping and Delivery
We aim to process and dispatch confirmed orders within the estimated processing period displayed on the website or communicated to the customer.
Delivery times are estimates and may vary because of courier delays, weather conditions, public holidays, remote locations, transportation disruptions, incorrect addresses, or circumstances beyond our reasonable control.
Once an order has been handed over to the delivery partner, tracking information may be provided where available.
Customers are responsible for ensuring that someone is available to receive the package when required.
12. Returns, Refunds, and Exchanges
Returns, refunds, replacements, and exchanges are subject to our applicable Return and Refund Policy.
Customers should review the policy before placing an order. Certain products may have specific return or exchange conditions because of hygiene, customization, product condition, packaging requirements, or other legitimate reasons.
To request a return or resolve an order-related issue, customers should contact Kajal Official using the available contact information and provide the relevant order details.
Returned products may need to be unused, undamaged, and accompanied by the original packaging, tags, accessories, invoices, or other required items, depending on the applicable policy.
We reserve the right to reject returns that do not meet the applicable requirements.
13. Jewelry and Watch Care
Jewelry and watches should be handled and maintained according to their respective product characteristics and care instructions.
Customers should protect products from unnecessary exposure to water, chemicals, perfumes, cosmetics, excessive moisture, heat, impact, and other conditions that may cause damage or deterioration.
Normal wear and tear, scratches, discoloration caused by improper care, accidental damage, misuse, modifications, or unauthorized repairs may not qualify for replacement or refund.
Where care instructions are provided with a product, customers should follow those instructions carefully.
14. Intellectual Property
All content appearing on kajalofficial.com, including logos, brand names, photographs, graphics, product descriptions, text, page designs, icons, videos, layouts, and other materials, may be owned by or licensed to Kajal Official and may be protected by applicable intellectual property laws.
You may access the website for personal and lawful shopping purposes. You may not copy, reproduce, modify, distribute, publish, sell, transmit, or commercially exploit our website content without prior written permission.
Unauthorized use of our intellectual property may result in appropriate legal action.
15. User Reviews and Submissions
If customers submit reviews, comments, photographs, feedback, or other content to us, they agree that the material should be lawful, truthful, and not infringe the rights of another person.
Users must not submit content that is defamatory, abusive, threatening, fraudulent, obscene, discriminatory, misleading, or unlawful.
By submitting content to Kajal Official for publication or promotional purposes, you grant us permission to use, reproduce, display, or publish that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or is otherwise inappropriate.
16. Promotions and Discounts
Kajal Official may occasionally offer promotional codes, discounts, special offers, flash sales, or other promotional campaigns.
Each promotion may have its own eligibility requirements, validity period, product exclusions, usage limits, and other conditions.
Unless specifically stated otherwise, promotions cannot be combined with other offers or exchanged for cash.
We reserve the right to modify, suspend, or terminate a promotion where reasonably necessary.
17. Third-Party Services and Links
Our website may use third-party services such as payment gateways, delivery partners, analytics providers, technology providers, or other service providers.
Third-party services operate according to their own terms and privacy policies. Kajal Official is not responsible for the independent policies, practices, availability, or performance of third-party websites or services.
Links to third-party websites may be provided for convenience. Visiting those websites is at your own discretion.
18. Privacy
Your use of kajalofficial.com may involve the collection and processing of information necessary to operate our website, process orders, provide customer support, facilitate delivery, process payments, and improve our services.
We aim to handle personal information responsibly and in accordance with applicable laws and our Privacy Policy.
Customers should review our Privacy Policy to understand how information may be collected, used, stored, and protected.
19. Disclaimer
Kajal Official provides the website and its content on an “as available” basis to the extent permitted by applicable law.
Although we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.
Product descriptions, availability, delivery estimates, and other information may change from time to time.
Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Kajal Official shall not be responsible for indirect, incidental, special, consequential, or similar losses arising from the use of the website or products, except where such limitation is prohibited by law.
Our responsibility in relation to a specific order or product will be subject to applicable law and the relevant purchase, return, refund, warranty, or replacement terms.
Nothing in these Terms is intended to remove statutory consumer protections available to customers under Indian law.
21. Indemnification
You agree to indemnify and hold harmless Kajal Official, its owners, representatives, employees, service providers, and associated parties from claims, losses, liabilities, damages, or expenses arising from your unlawful use of the website, violation of these Terms, fraudulent activity, or infringement of another person's rights.
This provision will apply only to the extent permitted by applicable law.
22. Account Security
If the website allows customers to create accounts, you are responsible for keeping your login credentials confidential and for activities performed through your account.
You should immediately notify us if you believe that your account has been accessed without authorization.
Kajal Official will not be responsible for losses resulting from your failure to maintain the security of your account credentials, except where liability cannot legally be excluded.
23. Suspension and Termination
We may suspend or terminate access to our website or services where we reasonably believe that a customer has violated these Terms, engaged in fraudulent activity, misused our services, or created a security or legal risk.
Termination will not affect rights or obligations that arose before termination.
24. Changes to These Terms
Kajal Official may update these Terms of Service from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
The updated version will be posted on this website with a revised effective date. Your continued use of the website after changes are published may constitute acceptance of the updated Terms, subject to applicable law.
25. Governing Law and Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising from or relating to these Terms, the website, or purchases made through Kajal Official shall be subject to the jurisdiction of the competent courts having appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal rights.
26. Force Majeure
Kajal Official will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control. Such circumstances may include natural disasters, floods, fires, epidemics, transportation disruptions, government restrictions, strikes, technical failures, communication failures, courier disruptions, or other unforeseen events.
We will make reasonable efforts to resume affected services when circumstances permit.
27. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
The invalid provision will be interpreted or replaced where legally possible in a manner that most closely reflects its original purpose.
28. Entire Agreement
These Terms, together with applicable website policies such as our Privacy Policy, Shipping Policy, and Return and Refund Policy, constitute the terms governing your use of Kajal Official's website and services, except where additional written terms apply to a particular product or service.
29. Contact Us
If you have questions regarding these Terms of Service, an order, product information, returns, refunds, payments, or any other matter concerning Kajal Official, please contact us:
Kajal Official
Website: kajalofficial.com
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Address: Mangalore, Purba Medinipur, West Bengal – 721434
GST No.: 19ANSPG7774J1Z3
We encourage customers to contact us first so that we can review and resolve order-related concerns as efficiently as possible.
30. Acceptance of Terms
By accessing kajalofficial.com, creating an account where available, placing an order, or otherwise using our services, you acknowledge that you have read and understood these Terms of Service and agree to comply with them.
If you do not agree with these Terms, please do not use our website or place an order through Kajal Official.
Thank you for choosing Kajal Official.