Shipping policy

Effective Date: August 26, 2026
Website: kajalofficial.com
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Business Address: Mangalore, Purba Medinipur, West Bengal – 721434, India
Business Category: Jewelry & Watches
GSTIN: 19ANSPG7774J1Z3

1. Introduction

Welcome to kajalofficial.com, your online destination for stylish jewelry and watches. We understand that safe, reliable, and timely delivery is an important part of your shopping experience. This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.

By placing an order on kajalofficial.com, you acknowledge that you have read and agreed to the shipping terms described in this policy. We aim to provide a smooth delivery experience while keeping our customers informed throughout the order journey.

Our shipping process is designed to protect your purchased products from damage during transportation. Every order is checked and carefully packed before being handed over to our selected courier or logistics partner.

2. Order Processing Time

Orders are generally processed after successful order confirmation.

Our standard order processing time is approximately 1–3 business days. During this period, we verify the order details, confirm product availability, prepare the items, conduct basic quality checks, and package the order for dispatch.

Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

For customized, special, promotional, or unusually large orders, processing may take longer than the standard timeframe. If additional time is required, we may contact you using the phone number or email address provided during checkout.

3. Shipping Time

Once an order has been dispatched, the estimated delivery time generally depends on the destination, courier service, weather conditions, transportation availability, and other logistical factors.

For most locations within India, estimated delivery may take approximately 3–7 business days after dispatch.

Remote areas, difficult-to-reach locations, rural regions, or locations affected by transportation restrictions may require additional time.

Please understand that delivery timelines are estimates and are not guaranteed dates. Although we work with logistics partners to ensure timely delivery, delays caused by circumstances outside our control may occasionally occur.

4. Shipping Coverage

kajalofficial.com primarily ships orders to addresses within India.

Customers must provide a complete and accurate shipping address at the time of placing an order. This should include the recipient's full name, house or flat number, street or locality, village/town/city, district, state, PIN code, and a valid contact number.

If an address is incomplete or incorrect, the courier company may be unable to deliver the package. Any resulting delay or additional shipping requirement may be the responsibility of the customer.

At present, international shipping may not be available for all products or destinations. Customers requiring international delivery should contact us before placing an order to confirm whether delivery can be arranged.

5. Shipping Charges

Shipping charges, where applicable, will be displayed during the checkout process or communicated before order confirmation.

Shipping fees may vary depending on factors such as:

  • Delivery location

  • Order value

  • Package size or weight

  • Promotional offers

  • Courier service availability

  • Special delivery requirements

From time to time, kajalofficial.com may offer free shipping promotions or other shipping-related offers. The terms of such offers will be displayed on the website or promotional material at the time of the offer.

If an order qualifies for free shipping, no standard shipping charge will be added to the eligible order unless otherwise stated.

6. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, customers may select COD as a payment option during checkout.

COD availability may depend on the customer's PIN code, courier coverage, product eligibility, order value, and other operational considerations.

Customers placing COD orders are requested to provide an active phone number and ensure that someone is available to receive and pay for the package at the delivery address.

Repeated refusal, non-acceptance, or failure to receive COD orders may result in restrictions on future COD availability for the customer.

7. Order Confirmation

After an order is successfully placed, customers may receive an order confirmation through the contact information provided during checkout.

The confirmation may contain information such as:

  • Order number

  • Products ordered

  • Quantity

  • Shipping address

  • Order value

  • Payment method

  • Contact information

Customers should carefully review their order details. If any information is incorrect, please contact us as soon as possible.

We may not be able to modify an order after it has already been processed or dispatched.

8. Order Dispatch

Once an order has been packed and handed over to the courier partner, it will be considered dispatched.

Customers may receive shipping or tracking information when tracking is available. Tracking information may take some time to become active after the courier scans the package into its system.

Courier tracking updates are controlled by the logistics provider. Therefore, there may occasionally be a short delay between dispatch and the first tracking update.

9. Tracking Your Order

Where tracking is available, customers can use the tracking information provided by kajalofficial.com or the relevant courier partner to monitor shipment progress.

Tracking updates may include stages such as:

Order Confirmed → Processing → Packed → Shipped → In Transit → Out for Delivery → Delivered

Customers are encouraged to monitor their shipment and remain available when the package is expected to arrive.

If tracking information has not updated for an extended period, customers may contact our support team for assistance.

10. Delivery Attempts

Courier partners generally make delivery attempts according to their operational procedures.

If the recipient is unavailable, the courier may make another delivery attempt or contact the recipient using the provided phone number.

Customers should ensure that the recipient or an authorized person is available at the delivery address.

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the recipient refuses delivery, the shipment may be returned to the sender.

11. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please carefully check the following before placing your order:

  • Full recipient name

  • House/flat number

  • Street/locality

  • Village/town/city

  • District

  • State

  • PIN code

  • Mobile number

If you realize that your shipping address is incorrect immediately after placing the order, contact us as quickly as possible at 9732821106 or kajalofficial1963@gmail.com.

We will try to update the address before dispatch. However, an address change cannot always be guaranteed once an order has entered processing or has been handed over to the courier.

12. Delayed Deliveries

We make reasonable efforts to deliver orders within the estimated delivery period. However, certain circumstances may cause delays.

Possible causes include:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier operational issues

  • Public holidays

  • Government restrictions

  • Strikes or service interruptions

  • Incorrect address information

  • Remote delivery locations

  • High-volume shopping periods

  • Unforeseen logistical problems

Such delays are generally outside the direct control of kajalofficial.com.

If your order is delayed, please contact our customer support team with your order details so that we can assist in checking the shipment status.

13. Delivery to Remote Locations

Delivery to remote, rural, or difficult-to-service locations may take longer than standard delivery timelines.

Certain PIN codes may also have limited courier availability. If a courier partner cannot service a particular PIN code, we may contact the customer to discuss available alternatives.

Additional delivery charges may apply in certain circumstances where special logistics arrangements are required.

14. Damaged Packages

We take reasonable care when packaging jewelry and watches for shipment.

When receiving your package, customers are encouraged to inspect the outer packaging before accepting delivery.

If the package appears severely damaged, opened, tampered with, or otherwise compromised, please notify the delivery personnel where possible and contact us promptly.

Customers should retain the original packaging, shipping label, product packaging, and other relevant materials until the issue has been reviewed.

For damage-related claims, photographs or videos of the package and product may be requested to help us investigate the matter.

15. Missing Items or Wrong Products

If you receive an incorrect product, missing item, or an order that does not match the confirmed purchase, please contact our support team as soon as possible.

To help us investigate efficiently, customers may be asked to provide:

  • Order number

  • Product details

  • Photographs of the received package

  • Shipping label photographs

  • Product photographs

  • Unboxing video, where available

  • Description of the issue

We will review the information and determine the appropriate resolution according to our applicable return and refund terms.

16. Undelivered or Returned Shipments

A shipment may be returned to us if delivery repeatedly fails or if the recipient refuses the package.

Common reasons may include:

  • Incorrect address

  • Incomplete address

  • Customer unavailable

  • Incorrect phone number

  • Customer refusal

  • PIN code service limitations

  • Failure to respond to courier calls

  • Multiple unsuccessful delivery attempts

If an order is returned because of an incorrect address or customer-related delivery failure, additional shipping charges may apply if reshipment is requested.

For prepaid orders, refunds for returned shipments will be handled according to our applicable refund policy after the returned package is received and reviewed.

17. Changes or Cancellation Before Dispatch

If you wish to cancel an order, contact us as quickly as possible.

We will attempt to process cancellation requests received before dispatch. However, once an order has been packed, shipped, or handed over to a courier, cancellation may no longer be possible.

If cancellation cannot be completed before dispatch, the customer may need to follow the applicable return or refund procedure after delivery.

18. Multiple Products in One Order

If an order contains multiple products, we generally try to ship the items together whenever possible.

However, depending on product availability, warehouse processing, packaging requirements, or logistics considerations, an order may occasionally be delivered in separate shipments.

In such cases, customers may receive different tracking details or deliveries at different times.

19. Product Availability

Shipping timelines are also dependent on product availability.

If an ordered item becomes temporarily unavailable due to inventory discrepancies or unforeseen circumstances, we may contact the customer regarding the available options.

These options may include waiting for restocking, selecting an alternative product, or requesting cancellation where applicable.

20. Peak Season and Promotional Periods

During major sales, festivals, holidays, special promotions, or periods of unusually high order volume, processing and delivery may take longer than usual.

Customers are encouraged to place time-sensitive orders sufficiently in advance.

Although we work to maintain normal service levels during busy periods, courier networks may experience increased volumes that can affect delivery schedules.

21. Contact Us Regarding Shipping

For questions concerning an order, shipping status, delivery delay, address correction, or other shipping-related concerns, please contact us using the information below:

Kajal Official
Website: kajalofficial.com
Email: kajalofficial1963@gmail.com
Phone: 9732821106
Address: Mangalore, Purba Medinipur, West Bengal – 721434, India
Business Category: Jewelry & Watches
GSTIN: 19ANSPG7774J1Z3

When contacting us regarding an existing order, please provide your order number and the phone number or email address used to place the order. This helps us locate your order and provide faster assistance.

22. Customer Responsibility

Customers are expected to provide accurate information during checkout and cooperate with courier delivery requirements.

Please ensure that your phone number remains reachable during the delivery period and that the delivery address is accessible.

Customers should also check their order details before completing payment or confirming a COD order.

23. Policy Updates

kajalofficial.com reserves the right to update, modify, or revise this Shipping Policy when necessary to reflect changes in our business operations, courier services, delivery practices, legal requirements, or customer service procedures.

Any updated version will be published on this page with the revised effective date.

We encourage customers to review this policy periodically to remain informed about our current shipping practices.

24. Final Statement

At kajalofficial.com, our goal is to make every order experience simple, dependable, and convenient. We carefully prepare jewelry and watch orders for dispatch and work with logistics partners to deliver them safely to customers across eligible locations in India.

While estimated delivery times can vary because of circumstances beyond our control, our team remains committed to assisting customers with shipping-related concerns and providing reasonable support throughout the order journey.

By placing an order through kajalofficial.com, you acknowledge and accept the terms described in this Shipping Policy.